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Business Analyst – Analytics (12 month Contract)

Reporting to the Head of Information Technology, this key 12 month full time contract role will support all internal departments in the implementation for Data and Analytics projects as well as day-to-day system support for existing reporting and analytics applications. 

You will act as the point of contact for optimising data processes, managing analytics change requests and training needs. While leading the implementation of all initiatives within the MSF Australia Data Strategy you will focus on data driven decision making and treatment of data as a strategic asset for the organisation. Accountabilities will include:

  • Implement the Customer Relationship Management and Marketing Automation Systems, performing project coordination, requirements gathering, process mapping/improvement, documentation, report definition and testing tasks. 
  • Identify, analyse and validate business benefits associated with initiatives. 
  • Develop conceptual designs and functional specifications that document the desired solution behaviour. 
  • Understand priorities and strategies of departmental stakeholders. 
  • Identify opportunities to leverage information technology. 
  • Undertake feasibility assessment of IT initiatives and develop project briefs/charters. 
  • Manage support and change requests from definition to delivery. 
  • Training and support of departmental users. 



To be successful in this pivotal role you will be known for your leadership capabilities and ability to engage with stakeholders across all levels.   You will enjoy project management and will be motivated by working in a global humanitarian organisation. Ideally you can demonstrate:

  • Minimum 5+ years in a similar role supporting sales organisations, preferably within the fundraising / not-for-profit environment;
  • Full lifecycle implementation of a major enterprise CRM package solution as a business analyst or process lead
  • Experience working with payments systems;
  • Demonstrated competence in CRM and Sales Analytics as a business/function analyst or a solution executive;
  • Project leadership experience;
  • A proven track record in process design and business analysis;
  • Excellent interpersonal, communication and organisational skills;
  • Strong computer literacy and advanced MS Office suite; and
  • A keen interest in being a part of a NFP organisation.


To apply send your resume and a cover letter to [email protected]  or call Recruitment for a chat 02 8570 2609

Applications will be reviewed on receipt.

In MSF Australia, we believe the following 5 values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion.

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

MSF Australia is committed to creating an inclusive workplace for all our staff. We believe that a diverse team helps us better serve those most in need, we encourage flexibility (in all its forms) and we encourage people from a wide range of backgrounds to apply for this role, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people from other culturally and linguistically diverse (CALD) backgrounds and people with disabilities. People with a disability can request support from our Domestic HR Department if you think you may require reasonable adjustment during the recruitment process.

Please note:

A criminal record check may be required as part of the selection process. Applicants with criminal records will not automatically be ineligible for the position they are applying for.

Médecins Sans Frontières Australia has a Child Protection Policy and Covid-19 vaccination policy in place, all employees are required to comply with these policies.