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Level 1 Helpdesk (6 month Casual Contract)

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF provides assistance to populations in distress irrespective of race, religion, creed or political convictions.


Reporting to the Information Communication & Technology (ICT) Manager this casual role will provide Level 1 / 1.5 helpdesk support across MSF Australia’s ICT department. Accountabilities include:

  • Triage, document, escalate and hands-on first responder support 
  • Helpdesk activities, including registering and responding to tickets 
  • Assist in troubleshooting, configuration and installations and deployments
  • Support administrative functions including documentations and communicating with the users. 
  • Contribute to the maintenance of MSFA’s ICT infrastructure including on premise servers, updates, upgrades, backups, O365 and other applications 


To be successful in this key role you will have a natural talent all things tech and be motivated by working in a NFP organisation. Ideally be able to demonstrate the following:

  • Troubleshooting and configuring windows OS’s 10/2016, Azure based VM’s.  
  • Configuring and troubleshooting basic software and network issues  
  • Proficient in using various desktop environments cloud and on-premises 
  • Working knowledge of Networking concepts, LAN/WLAN device configurations etc. 
  • Hands-on with cloud concepts and basic Active Directory and Server administration 

Apply today for an immediate start!  Applications will be reviewed on receipt.

Send any queries to [email protected]  or call Recruitment on 02 8570 2609

In MSF Australia, we believe the following 5 values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion.

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

MSF Australia is committed to creating an inclusive workplace for all our staff. We believe that a diverse team helps us better serve those most in need, we encourage flexibility (in all its forms) and we encourage people from a wide range of backgrounds to apply for this role, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people from other culturally and linguistically diverse (CALD) backgrounds and people with disabilities. People with a disability can request support from our Domestic HR Department if you think you may require reasonable adjustment during the recruitment process.

Please note:

A criminal record check may be required as part of the selection process. Applicants with criminal records will not automatically be ineligible for the position they are applying for.

Médecins Sans Frontières Australia has a Child Protection Policy and Covid-19 vaccination policy in place, all employees are required to comply with these policies.

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