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Supporter Relations Officer (12 month Contract)

Reporting to the Supporter Relations Assistant Manager this phone-based customer service and data entry role is responsible for critical donor facing and administrative tasks to support the MSF fundraising team and assist our current and potential donors.  Collectively the Donor Relations team ensures that our valued donors receive the best possible service and attention.

Working independently within a collaborative and friendly team your accountabilities will include:

  • Connect with donors to keep them informed on current MSF campaigns
  • Respond to phone and email queries from donors
  • Data management
  • Involvement with working groups to support your knowledge growth
  • Input into projects and continuous improvement initiatives
  • Administration and reconciliations

12 month full time contract with flexible start and finish times available.  Future potential to extend to permanent will be considered.


To be successful in this key influential role you will enjoy engaging with people and working independently within a supportive and professional environment.   You will be energised and motivated by working in a global humanitarian organisation and ideally can demonstrate the following:

  • Call center and customer care experience;
  • Confident experience with database and phone systems, and strong computer literacy;
  • High attention to detail;
  • Excellent communication and organisational skills; and
  • A keen interest in being a part of a NFP organisation.

Apply today, send a cover letter and resume to [email protected]  for more info or contact Recruitment on 02 8570 2609 with any questions. 

Applications will be reviewed on receipt. 

In MSF Australia, we believe the following 5 values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion. 

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.  

MSF Australia is committed to creating an inclusive workplace for all our staff. We believe that a diverse team helps us better serve those most in need, we encourage flexibility (in all its forms) and we encourage people from a wide range of backgrounds to apply for this role, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people from other culturally and linguistically diverse (CALD) backgrounds and people with disabilities. People with a disability can request support from our Domestic HR Department if you think you may require reasonable adjustment during the recruitment process.  

Please note: 

A criminal record check may be required as part of the selection process. Applicants with criminal records will not automatically be ineligible for the position they are applying for.  

Médecins Sans Frontières Australia has a Child Protection Policy and Covid-19 vaccination policy in place, all employees are required to comply with these policies.