Acknowledgement of Country

We acknowledge the Traditional Custodians of the land upon which we create and meet, the Gadigal of the Eora Nation. We pay our respect to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Always was, always will be, Aboriginal land.

Direct Debit Request Service Agreement

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FOR DONOR SIGNUP AFTER 17 APRIL 2024

DIRECT DEBIT REQUEST SERVICE AGREEMENT

  1. This agreement is between Médecins Sans Frontières Australia Ltd, ABN 74 068 758 654 (User ID 121896) and you.
  2. By providing your bank account details, you agree to this Direct Debit Request and the Direct Debit Request Service Agreement, and authorize Stripe Payments Australia Pty Ltd ACN 160 180 343 Direct Debit User ID number 507156 (“Stripe”) to debit your account through the Bulk Electronic Clearing System (BECS) on behalf of Médecins Sans Frontières Australia Ltd ABN 74 068 758 654 (the “Merchant”) for any amounts separately communicated to you by the Merchant. You certify that you’re either an account holder or an authorized signatory on the account listed above. Stripe is acting as an agent on behalf of Médecins Sans Frontières Australia and Stripe does not provide any goods or services to you.
  3. Your nominated account will be debited on the Wednesday advised at time of signup, with the second and subsequent debits every four weeks thereafter, or within three business working days thereafter. Direct debiting may not be available on all accounts. If in doubt, please refer to your financial institution.
  4. It is your responsibility to have sufficient funds available in your nominated account by the due date when are payments are to be drawn. We may reattempt unsuccessful direct debits or contact you seeking instructions. Any dishonor fees incurred against your account by your financial institution are your responsibility.
  5. Should you wish to cancel, defer or make alterations to your direct debit, please call 1300 13 60 61 (Monday to Friday between 8.30am-5.00pm); or write to Médecins Sans Frontières Australia, PO Box 847, Broadway NSW 2007; or email. Please note we require 14 days notice. Should we vary the initial debit arrangements, we will give you 14 days notice.
  6. Should you have any queries or dispute any debit item, please contact Médecins Sans Frontières Australia in the first instance. If you do not receive a satisfactory response from Médecins Sans Frontières Australia to your dispute, contact your financial institution. You will receive a refund of the drawing amount if Médecins Sans Frontières Australia cannot substantiate the reason for the drawing. Please refer to our Refund Policy.
  7. Stripe will keep information relating to your nominated account confidential in accordance with Stripe’s privacy policy, except where required for the purposes of conducting direct debits with your financial institution. Your personal information will be transferred by Stripe to the United States. If you do not want to provide your personal information to Stripe in connection with the Direct Debit Request, Stripe will not be able to debit your nominated account.
  8. Your record and account details will be kept securely and in compliance with Privacy legislation. Disclosure will be made only to initiate the drawing from your nominated account or if requested by you or your financial institution if a claim is made for an alleged incorrect or wrongful debit. For full details of our privacy policy, click here.

FOR DONORS WHO SIGNED UP BEFORE 17 APRIL YOUR AGREEMENT WILL MIGRATE TO THE NEW AGREEMENT BELOW SOMETIME AFTER 30 APRIL. UNTIL THAT TIME THE EXISTING AGREEMENT REMAINS IN PLACE.

DIRECT DEBIT REQUEST SERVICE AGREEMENT

  1. This agreement is between Médecins Sans Frontières Australia Ltd, ABN 74 068 758 654 (User ID 121896) and you.
  2. By agreeing to the Direct Debit Request you authorise Stripe to arrange for funds to be debited from your nominated financial institution account (the “nominated account”). Stripe is acting as an agent on behalf of Médecins Sans Frontières Australia and Stripe does not provide any goods or services to you.
  3. Your nominated account will be debited on the first of third Wednesday of each month, or within three business working days thereafter. Direct debiting may not be available on all accounts. If in doubt, please refer to your financial institution.
  4. It is your responsibility to have sufficient funds available in your nominated account by the due date when are payments are to be drawn. We may reattempt unsuccessful direct debits or contact you seeking instructions. Any dishonor fees incurred against your account by your financial institution are your responsibility.
  5. Should you wish to cancel, defer or make alterations to your direct debit, please call 1300 13 60 61 (Monday to Friday between 8.30am-5.00pm); or write to Médecins Sans Frontières Australia, PO Box 847, Broadway NSW 2007; or email. Please note we require 14 days notice. Should we vary the initial debit arrangements, we will give you 14 days notice.
  6. Should you have any queries or dispute any debit item, please contact Médecins Sans Frontières Australia in the first instance. If you do not receive a satisfactory response from Médecins Sans Frontières Australia to your dispute, contact your financial institution. You will receive a refund of the drawing amount if Médecins Sans Frontières Australia cannot substantiate the reason for the drawing. Please refer to our Refund Policy.
  7. Stripe will keep information relating to your nominated account confidential in accordance with Stripe’s privacy policy, except where required for the purposes of conducting direct debits with your financial institution. Your personal information will be transferred by Stripe to the United States. If you do not want to provide your personal information to Stripe in connection with the Direct Debit Request, Stripe will not be able to debit your nominated account.
  8. Your record and account details will be kept securely and in compliance with Privacy legislation. Disclosure will be made only to initiate the drawing from your nominated account or if requested by you or your financial institution if a claim is made for an alleged incorrect or wrongful debit. For full details of our privacy policy, click here.