“Mental health work is done face to face. Not over the phone,” says Shorouq Al-Madmooj, a social worker who has worked with MSF for 22 years. “We want our patients to come to Nablus to receive care, because they need it. But at the same time, we do not want to put them in danger.”
What Shouruq has observed among MSF’s patients, over the years, is an erosion. “The problems people used to face were much simpler,” she explains. “Today, the difficulties are far more complex. For children as much as for adults.”
Psychological disorders are appearing at an ever-earlier age. In the youngest, they take the form of bed-wetting or hyperactivity, driven by “the anxiety of military incursions.”
“Sadly, death has become an ordinary thing in our region. We do not know what tomorrow will bring,” says Al-Madmooj.
Mariam is 25. She comes from Nur Shams camp, in Tulkarem, in the northern West Bank, and the road from there to Nablus, she says, is “difficult, full of detours, very long, exhausting.” She recently emerged from a long period of depression. “After the war began [the Israeli offensive on Gaza in 2023], I felt the urge to change something, to do something I was capable of.”
She took one training course after another: first aid, first responder, advanced first aid, then an emergency medical services exam sat alongside nursing students, with a high score. She ended up accompanying the ambulances during incursions into the camp, to help the wounded. “Even with our vests, there was no protection for paramedics, journalists or anyone else,” she says. “People were being killed in their own homes, simply for looking out of a window.”